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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Most orders within Ontario specially Toronto & GTA will be fulfilled by eFireplace.ca delivery team within 1 - 2 days of order placement. For Other regions most orders will be fulfilled by our delivery partners such as Canada Post, Purolator, FedEx, and UPS.

Do You Ship Internationally?

At the Moment we only ship to Canada. In the near future we will be shipping to North America.

How Long Will It Take To Get My Package?

Most orders within Ontario specially Toronto & GTA will be shipped out within 1 - 2 days of order placement. for orders outside of Ontario the expected delivery period will be between 2 - 10 business days.

How to Learn More About eFireplace.ca Shipping and Delivery?

For more information regarding our shipping and fulfilment you can read our Shipping Policy

PAYMENT

What Payment Methods Are Accepted?

Most widely used payment options are available at eFireplace.ca such as Visa, Mastercard, AMEX, and other providers. Our Payment Gateway is powered by PayPal and Stripe which are among the most trusted payment solutions.

Is Buying On-Line Safe?

Buying Products Online at eFireplace.ca is absolutely safe as we have several security measures in place to protect your payment information. Moreover, you payment information are processed through our secured payment gateway powered by PayPal and Stripe which are among the most trusted payment solutions.

Order & Retunrs

How do I place an Order?

Placing an order on eFireplace.ca is easy. You first need to add your desired product to your basket and then proceed to checkout. Fill up the checkout form and pay with our fully secured SSL-enabled payment gateway.

How Can I Cancel Or Change My Order?

Once an order is placed you can give us a call at +1 (647) 797-4968 or email our support team at support@efireplace.ca.

Do I need an account to place an order?

Having an account is not necessary to place an order on eFireplace.ca; however, we suggest that you create an account before placing an order so you can keep track of your orders and activities from time to time.

How Do I Track My Order?

Once an order is placed, our in house fulfilment team will contact you to provide you with detail and tracking information.

How Can I Return a Product?

Return & refund is easy to process when you shop at eFireplace.ca. You can give us a call at +1 (647) 797-4968 or email our support team at support@efireplace.ca to submit your refund and return requests.
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