Well made and easy to install
I was pleasantly surprised to see the quality of the product. Very, very well made! The install went fine - flush mount into existing wall. Works as described and expected - really nice product. Would highly recommend this product and company!
Pretty with little heat
Doesn’t provide very much heat, especially seeing that we had to install a separate circuit. Using in a 115 SF room and it takes a while to get warm.
Great ambiance and heat for my bedroom!
While shopping for an electric fireplace I quickly discovered that the marketplace is filled with unknown and possibly unreliable manufacturers. I am so happy to have found the Napoleon brand electric fireplace. The fireplace is solid and well made, the flame looks great and provides options for adjusting the look. It improves and warms my bedroom perfectly. I am so happy with this purchase.
Poor customer service
We bought this unit November of 2020 and liked it so much we bought another small one this year. Unfortunately we are now having issues with a noisy blower/heater assembly. We have tried e-mailing Electric Fireplace Direct in Alabama where we purchased the unit and were told to get in touch with email@example.com. We have been bounced back and forth and are beyond disappointed and cannot use the unit.
We love our new fireplace! We had to build a box for it, but we found it easy to do. It would take some experience to install, but it is beautiful!